FAQ

Good questions.

Can't find yours? Send us a message, call +1 (443) 806-9343 or email support@dispatch44.com.

Getting started

How hard is it to learn?
Most teams are comfortable in an afternoon. Everything is in one side menu, jobs move by drag and drop, and the driver screen has one big button for the next step. We walk your team through it before you go live.
How long does setup take?
Most companies go live in under 7 days, and setup is free: our team builds your company and trains your AI agent for you. See how it works for each step.
Does it work for moving and fleet service companies?
Yes. Each kind of job has its own questions: tows, roadside help, moves (dates, rooms, stairs, special items) and fleet service (unit numbers, PO numbers). Moves and scheduled service show on the calendar. See industries.
Who can see what?
Owners see everything. Dispatchers create and assign jobs, and see reports only if the owner allows it. Drivers see only their own jobs. Each company's data is locked to that company inside the database.

Drivers

Do my drivers need to download an app?
No. Drivers open Dispatch44 in their phone's browser and can add it to their home screen like an app. They log in with a text code, see only their own jobs, and share their location only while they're on shift.
Which phones do drivers need?
Any recent iPhone or Android phone with a web browser. Location is shared while the app is open on screen during a shift, so drivers keep it open while they work.
What if a driver can't take a job?
They tap Decline and say why. The job goes back to New on the board, and the office gets an alert to give it to someone else. If a driver doesn't accept a job in time, the office is alerted too.

AI agent

Will my customers know they're talking to an AI?
Most don't realize. The voice is natural and it handles interruptions the way a person would. If you'd prefer it to say it's an AI assistant up front, that's a one-line change.
What if the AI can't handle a call?
It hands off. If a caller asks for a person or the call is outside what it knows, it can transfer the call to your phone. Every call is recorded, summed up and listed on the Calls page.
Can I keep my business phone number?
Yes. We forward your existing line to the AI agent during setup, so customers keep calling the number they already know.
What happens to calls that come in at night?
They're answered and booked like any other call. The jobs wait on your board for the morning, and only real emergencies, like a car on the highway shoulder or a child locked in a car, text the owner and dispatchers right away.

Customers and texts

Do customers get texts from my company?
Yes. Booking confirmations, "driver on the way" texts with a tracking link, thank-you texts with your review link, quotes and invoices all carry your company name. You can switch the booking, thank-you and Win Back texts on or off.
Can customers stop the texts?
Yes. Every automatic text respects STOP. Once a customer opts out, Dispatch44 won't text them again.
Is my data safe?
Every record is locked to your company, and each role sees only what it needs. Read more about how we protect your data.

Pricing

How much does it cost?
Plans start at $199 a month for a maximum of 5 trucks. Setup is free, and every plan starts with a 7-day free trial. Every plan includes the whole app and the AI agent. See pricing.
Is there a contract?
Monthly plans run month to month and you can cancel any time. Yearly plans are paid once a year and give you two months free.
Is there a free trial?
Yes. Every plan starts with 7 days free, with the whole app and the AI agent. You add your card when you sign up, and nothing is charged until the trial ends. Cancel before then and you pay nothing.

Still wondering?
Just ask us.

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